Am I need to open an account to place the order from you?
No, you don’t. You can make purchases and check out as a guest only.
However, it will easy for you to reorder by open an account with us, don’t need to have detailed info each time. You can sign up right now, or start shop and create your account before you check out the shopping cart page.
How to create new account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When finished, you can proceed to your shopping cart and check out. Check and ensure all the information are correct before confirming order.
How to add the items to shopping cart?
You will be able to add the items if it’s available. It will show you “Temporarily unavailable” when out of stock.
We accept Paypal, Visa, MasterCard, Discover and American Express. For annual payments, we can issue invoices and accept POs. Credit cards and bank transfers are our preferred modes of payment.
How could I know if my order is confirmed?
After placed order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing, and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
When will my order be processed?
All orders will be processed within 24 hours (excluding weekends and public holidays).
How long will it take for me to receive my order?
The standard delivery time is between 5-7 working days. This is applicable only to all US mainland deliveries. For all international deliveries, the time is depending on our logistics partners and their affiliates.
How can I track my delivery?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders in your order website.
Can I change my shipping address after my order has been confirmed?”
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact our Customer Care Team at firstname.lastname@example.org. Please take clear photographs and submit them to our Customer Service staff for review; also scan the shipping and packing labels on the package. If it is confirmed to be the wrong item, then we will solve the problem for you, and either resend the item or provide you with a large discount on your future order(s).
Who is responsible for the shipping fee for the item return?
If the product is still under warranty, you pay for returning the item to us, and we will send back the replacement item to you at our expense. If you are not satisfied with the product or the damaged item was your fault, then you should cover the postage for both sides.