FAQs


1. Order & Payment
1.1 Am I need to open an account to place the order from you?
No, you don’t. You can make purchases and check out as a guest only.

However, it will easy for you to reorder by open an account with us, don’t need to have detailed info each time. You can sign up right now, or start shop and create your account before you check out the shopping cart page.

1.2 How to create new account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How to place the order?
Shop for the items you want and add it to your shopping cart. When finished, you can proceed to your shopping cart and check out. Check and ensure all the information are correct before confirming order.

1.4 How to add the items to shopping cart?
You will be able to add the items if it’s available. It will show you “Temporarily unavailable” when out of stock.

1.5 Which payment is available?
We accept payments via PayPal and all major credit, and debit cards such as Mastercard, VISA and American Express.

1.6 Can I amend and cancel my order?
It is advisable to check your order before placing it. If you make a wrong order, please contact us by email info@eggree.com in time. we can help you amend or cancel it. However, if waste too long time warehouse has been send your order, we can’t amend and cancel it.

1.7 I have a discount code, how can I use it?
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How could I know if my order is confirmed?
After placed order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing, and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

2. Shipping & Delivery
2.1 When will my order be processed?
All orders will be processed within 24 hours (excluding weekends and public holidays). 

2.2 How long will it take for me to receive my order?
The standard delivery time is between 5-7 working days. This is applicable only to all US mainland deliveries. For all international deliveries, the time is depending on our logistics partners and their affiliates.

2.3 How can I track my delivery?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders in your order website.

2.4 How about the shipping charges?
Shipping is FREE for all US deliveries via Standard courier.

2.5 Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

3.Warranty & Returns
3.1 How long of the Product Warranty of Eggree?
Warranty is valid for 90 days after purchase. It begins the day you place your order.
We’ll refund your money if your item isn’t delivered within 30 days.
We’ll refund your money if received item doesn’t match the description.
If there is a cancellation, funds will be returned to your account within 30 days.

3.2 There is a missing item in my order or received an incorrect item, what should I do?
We apologize for sending you an incomplete or incorrect order. Please contact our Customer Care Team at info@eggree.com and we will get back to you as soon as we can.

3.3 I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact our Customer Care Team at info@eggree.com. Please take clear photographs and submit them to our Customer Service staff for review; also scan the shipping and packing labels on the package. If it is confirmed to be the wrong item, then we will solve the problem for you, and either resend the item or provide you with a large discount on your future order(s).

3.4 I have not received my parcel, what should I do?
You may check the status of your parcel via “Track your order” to find out the reason, it might have been delayed. Alternatively, you may drop us an email at info@eggree.com and we will assist you further.

3.5 Who is responsible for the shipping fee for the item return?
If the product is still under warranty, you pay for returning the item to us, and we will send back the replacement item to you at our expense. If you are not satisfied with the product or the damaged item was your fault, then you should cover the postage for both sides.